Missed Appointments or Last-Minute Cancellations
We know that our patient’s time is valuable, which is why we work diligently to create and maintain a schedule that allows patients to be seen at their appointed time. Appointments are reserved exclusively for each patient and when cancelled at the last minute, it is often not possible to offer that time to other patients who are waiting to be seen. Therefore, if you want to cancel your appointment, we ask for at least a 48-hour notice. When a patient misses an appointment or cancels with less than 24-hours advance notice, we reserve the right to charge and collect a broken appointment fee of up to $100 per hour of appointment time, depending on the services scheduled. We may also require an advance, non-refundable deposit before rescheduling treatment.